Allow us to take a few moments to walk you through a typical customer experience with Hauck Appliance Repair. Follow along as we outline the steps you can expect when you contact us for your appliance repair needs. In the process, we will also provide insights into a specific appliance problem, troubleshooting, and its solution. This account is based on an actual customer that needed a Whirlpool dishwasher repair in Allison Park, PA.

Issue: Not Draining Fully

The customer called Hauck Appliance Repair because her Whirlpool dishwasher was draining slowly and sometimes displaying an error code “F9D1.” Our customer service representative asked for some details, helped her locate the model number, and scheduled a service call for a day and timeframe that fit her schedule.

Having the model number along with a description of the problem helps the technician to come better prepared with the parts that are most likely needed.

Our office called back the day before the scheduled appointment to give a two-hour time window for the following morning. Then, we called again shortly before the appointment to confirm that someone was home and to let them know that our technician was on the way.

Cause: Faulty Installation

When our technician arrived he introduced himself to the customer, asked to see the dishwasher, and for her to show him the problem she was having. He thanked her and started his diagnosing to determine the cause of the problem. After turning it on, letting it fill and then setting it to drain, he confirmed that it didn’t drain completely and there was still water sitting in it. The same “F9D1” error code was also present.

Whirlpool Dishwasher Repair in Allison Park, PA - BEFORE

After a bit more checking, he was able to determine that the dishwasher hadn’t been installed properly and the drain hose was being squeezed against the cabinet on the side. It would be necessary to reroute the drain hose so that it drain properly. He explained his findings to the customer and provided her with a detailed repair quote. This repair was labor only, with no parts required.

Solution: Reroute Drain Hose Properly

The customer, although unhappy with the installers, was happy to learn that the repair would not require any parts and could be completed immediately. She approved the repair and the technician got to work properly installing and connecting the drain hose.

Whirlpool Dishwasher Repair in Allison Park, PA - AFTER

When he finished, he tested by filling the dishwasher with water and then commanding a drain cycle, which completed much faster and without error. He demonstrated it again with the client watching so that she was assured that the problem had indeed been fixed.

Another Happy Customer

At Hauck Appliance Repair, we make sure that everyone on the team knows that the #1 priority to remember is that we’re providing a service to the customer, and that we want them to be happy and satisfied when we’ve finished. From the very first phone call, to the final demonstration of the repaired and operating appliance, we’re focused on customer satisfaction.

The best indicator of our customer focus is the large number of highly positive reviews from customers talking about their satisfaction with our service. Next time you have a kitchen or laundry appliance problem, give us a call! We would love the opportunity to make you our next happy customer!



Monday to Friday: 8am – 4pm
Saturday & Sunday: Closed



Please submit the form below and our office will be in touch.

Share the Post:

Related Posts