When choosing an appliance repair company, understanding the level of professional service you can expect is essential. At Hauck Appliance Repair, we take pride in providing top-notch service for all your kitchen and laundry appliance repair needs. Follow along as we share the journey of a satisfied customer for an LG refrigerator repair in Bridgeville, PA. This article will give you valuable insights into what you can expect when you choose us for your appliance repair needs.
Issue: Not Cooling Adequately
A customer from Bridgeville contacted us regarding her LG refrigerator, which wasn’t cooling adequately. Both the refrigerator and freezer sections were warmer than they should be. Our Customer Service Representative, Lisa, gathered all the necessary information from the customer, including her full name, address, phone number, and email address. Lisa also guided the customer in locating the model information label, ensuring we had the essential details needed for our technicians to be well-prepared for the service call.
To accommodate the customer’s availability, we provided a confirmed appointment on a suitable day. We informed her that she would receive a call the night before, specifying a 2-hour window for the appointment. Additionally, she would receive another call when our technician was on his way, ensuring that she was at home and available to grant access.
Cause: Worn & Inefficient Compressor
Upon arrival, our skilled technician, Sean, introduced himself to the customer and began investigating the refrigerator’s cooling issue. Sean quickly identified that the compressor was functioning poorly due to excessive wear, a common problem with certain LG refrigerator models. He thoroughly explained the diagnosis to the customer and presented a detailed repair quote, which the customer gladly approved.
Solution: Replaced Compressor and Filter Drier
Thanks to the information gathered in advance, including the customer’s complaint and the refrigerator’s model number, Sean came prepared for the repair. He promptly replaced the faulty compressor (the large black device at the center of the picture) as well as the filter drier (the small device above the compressor with three connected tubes).
After completing the repair, Sean powered up the refrigerator and closely monitored the compressor’s operation and refrigerant pressures to ensure everything was functioning correctly. Within a few minutes, the refrigerator and freezer compartments began noticeably cooling down. Sean explained to the customer that it would take a few hours for the temperatures to stabilize and reach the desired levels.
Another Happy Customer
At Hauck Appliance Repair, our primary goal is to ensure every customer’s happiness and satisfaction. From the moment our Customer Service Representative answers the phone to informing the customer about our technician’s arrival, explaining the diagnosis and repair quote, demonstrating the completed repair, and addressing any queries, customer satisfaction remains our utmost priority. The overwhelmingly positive reviews from our customers are a testament to our commitment to making every customer a happy one.
When you choose Hauck Appliance Repair, you can expect professional service throughout your appliance repair journey. Don’t hesitate to reach out to us for any of your appliance repair needs.
Monday to Friday: 8am – 4pm
Saturday & Sunday: Closed
GET IN TOUCH
Please submit the form below and our office will be in touch.